EU Right of Withdrawal

Additional Information for Customers in the European Union

The following terms apply only to orders shipped to member countries of the European Union ("EU"). These terms supplement our standard store policies and are intended to comply with applicable EU consumer protection laws.

Right of Withdrawal

If your order is delivered to an address within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, please contact us within the 14-day withdrawal period at:

Email: BowlsofSound44@gmail.com

Please include:

  • Your full name
  • Order number
  • Date your order was received
  • The item(s) you wish to return
  • A statement that you wish to exercise your right of withdrawal

You may also submit your request using any return or withdrawal process made available through your customer account on our website, where applicable.

Returning Your Order

After notifying us that you wish to withdraw from your purchase, you will receive instructions for returning your order.

Unless otherwise required by applicable law:

  • The customer is responsible for arranging and paying all return shipping costs.
  • Customers should retain proof of shipment until the return has been received and processed.
  • Returned items should be shipped using a tracked and insured shipping service appropriate for the value of the shipment.
  • Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit.

Original Packaging

We strongly recommend retaining all original packaging, including the shipping carton, foam inserts, and protective materials, until the withdrawal period has expired.

The original packaging has been selected specifically to protect fragile crystal singing bowls during international transportation. Returning products in alternate packaging may significantly increase the risk of shipping damage.

Condition of Returned Items

Customers may inspect and handle products only to the extent necessary to determine their nature, characteristics, and functioning, similar to what would be permitted in a physical retail store.

If a returned item has diminished in value because it has been handled beyond what is necessary for inspection, any refund may be reduced to reflect the actual loss in value, as permitted by applicable law.

Examples may include, but are not limited to:

  • Chips, cracks, scratches, or other physical damage
  • Damage caused during return shipping due to inadequate packaging
  • Excessive wear or use beyond reasonable inspection
  • Missing components or accessories originally included with the product

Each returned item will be individually inspected upon receipt.

Refunds

After we receive and inspect your returned item (or receive satisfactory proof that it has been shipped, where applicable), we will process any refund required under applicable law.

Refunds will generally be issued using the same payment method used for the original purchase.

Refunds will be processed after the returned item has been received and inspected, or after satisfactory proof of return shipment has been provided, as permitted by applicable law.

Please note that:

  • Return shipping costs are generally the customer's responsibility unless otherwise required by law.
  • Any reduction in the refund due to diminished value will be based on the actual condition of the returned item, as permitted by applicable law.

Shipping Damage During Return

Customers are responsible for packaging returned items appropriately for international transport.

If a returned item arrives damaged due to inadequate packaging or handling during the return shipment, any refund may be reduced to reflect the resulting loss in value, as permitted by applicable law.

Personalized or Custom Products

Products that are custom-made, personalized, or manufactured to a customer's specific requirements may not be eligible for withdrawal rights where an applicable legal exemption applies.

If such an exemption applies, it will be disclosed before your purchase is completed.

Choosing Your Instrument

We encourage customers to contact us before placing an order if they have any questions about selecting the right crystal singing bowl. We are happy to provide additional photographs, videos, sound samples, and product information to help you make an informed purchasing decision before your instrument is shipped.

Questions

If you have any questions before placing your order, we encourage you to contact us. We are happy to provide additional photographs, videos, sound recordings, or product information to help you make an informed purchasing decision before your instrument is shipped.

Start a return request by logging in to your customer account: https://account.bowlsofsound.com/

Submit your request through your order history.